I am seeing more and more media outlets jump on the Twitter bandwagon in an attempt to utilize the latest web trend. However, while many see the obvious opportunity, few actually use it effectively.

Two local news stations here in Nashville are on Twitter: WSMV (an NBC affiliate) and WKRN (an ABC affiliate). Even though both stations utilize Twitter, the differentiation between the two is huge.

Station 01: WSMV

This station has 5,770 tweets at the time of this post. However, despite the high frequency, EVERY SINGLE tweet is a link back to an article on their website. No replies. No personality. No face to this station. WSMV is using Twitter for the sole purpose of pushing people to their website. Lame.

This strategy misses the sweet spot of Twitter: to participate in the conversation. For WSMV, it is merely a one-way conversation with self-centered objectives.

Station 02: WKRN

WKRN, on the other hand, gets what Twitter is all about. Despite less activity on the account (only 26 updates), each tweet is engaging the users. In addition, they have experimented with using reply tweets in their nightly broadcasts - brilliant.

Instead of taking advantage of Twitter like their counterpart, they are utilizing it to connect to the audience. They are joining in the conversation and engaging users, which is what social media is all about.

Additionally, they actively follow 90 other Twitter users (compared to the 0 users that WSMV follows).

Unfortunately, for whatever reason, the most recent tweet from WKRN was over three weeks ago. I hope they have not dismissed Twitter as a viable communication outlet. If they stick with it, they will find it to be rewarding to their station and their audience. Come on, WKRN - keep it up.

Follow WSMV on Twitter
Follow WKRN on Twitter

Any readers see other news organizations that utilize Twitter effectively?

Navigation should not be taken lightly since it is the most important interfacing utility on your website. Many times, people throw in whatever they think is important on the site. This is almost like going to the fridge and throwing together everything you like into one salad - it is just not effective and will probably leave a bad taste in your mouth.

1. Think

Navigation should be thought through carefully. When considering the top level navigation, it is usually better to cut out options than add them. Sit down with a pen and paper and map out each section and page that needs to be in the navigation (notice I did not say “that you want to be in the navigation”).

2. Prioritize

This fits hand-in-hand with the first tip. Determine the options in which your user will be most interested. What are the sections most used on your site? How do users flow through your site? Do they check one section first, then another? How can you arrange the navigation and options to improve the user experience?

3. Group

Try to group items into logical contexts. If it does not fit in the group, then it needs to go somewhere else. Many links live perfectly fine in the footer. Don’t think that every single section/link/page needs to be in the main navigation cascade.

4. Optimize

More times than not, the first stab at a navigation is not the most effective. Analyze your traffic flows and adjust accordingly. If you find that your users are not clicking on the “About Us” page, then it may be better to link to this page in the footer. You goal is to create the best navigation interface possible for the user. Give them what they need to make browsing the site most effective.

Video Link

Now that more and more people are jumping on Facebook these days, it is becoming increasingly difficult for professionals to separate their online business life from their online personal life. As the video clip above proves, the convergence of these segments in social media are starting to cause problems for professionals.

Which brings up a good question: Should your business life and personal life really be segregated?

Whatever you do in your free time is a reflection on you, right? You are you. Your actions on the weekend reflect on your 9-to-5 life and vis versa.

If you like to go out and party on the weekends, be ready to take responsibility for images that may be posted of you on Facebook. Be ready to have friends write things like “you were totally wasted last night” on your wall. These are reflections of you. You should not feel that you need to hide that, and if you do try to hide that, you are not being true to yourself.

Facebook has allowed anyone that you befriend to journey with you in your personal life. They are able to see where you go, follow what you do, and monitor who you hang out with. You are not able to separate these and exist effectively in the social media world.

The only way to keep embarrassing content from showing up on Facebook is to realize that your business life and your personal life is one. And people will respect you if you act accordingly. If you do not place yourself in potentially embarassing situtations, you have nothing to worry about. A little integrity can go a long way.

Itegrity in your personal life = interity in your business life.

So, now that I have started a blog (for real this time, I promise), why is it worth it? Why should I blog?

My reasons come down to these three things:

1. Content Is a Promotion Strategy

Time to promote - There is no denying that in this new blog/podcast/online video age, content can serve as promotion for just about anything - and for much less than one would spend on newspaper ads, billboards, chess tournament sponsorships, etc.  There is absolutely no reason for a company to not be constantly producing content, even if it is micro-content such as tweets.

2. I Need to Give Back

Time to get all sentimental - I would honestly not be where I am today if it were not for the tools, articles, tutorials, etc. that I have found on the internet (thank you, Google). And frankly, until now, I have pretty much been a take-take-take type of information consumer. It is time for me to start producing content for other people that are just as curious as I have been and are looking for new information, interesting approaches to problems, and the like.

3. Blogging Pushes Me Further

Time to be effective -  In order to blog effectively, I will need to research. I will need to keep up with what is going on in new media and the internet world. Blogging about these topics will more-or-less force me to become an expert in these topics and to stay relevant. But, don’t get me wrong - you do not need to do these things in order to start a blog - I just feel that I need to stay on top of these things in order to blog effectively.

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